Events

Hoops & Handbells – FAQs

Ring the national anthem at a Dallas Mavericks basketball game!

March 10, 2018 | Dallas, TX


Welcome   |   Event T-shirts   |   Schedule   |   Registration/Check-In   |   FAQs


You have come to the right page for answers to your Hoops & Handbells questions. Select a question below for more details.

You may also wish to review the American Airline Center’s Arena Policies for arena rules, general dress code, parking, public transit service, and much more.


1) What should I wear to this event?
2) Is there an age limit to enter the event?
3) What are my parking options at the event?
4) What can/can’t I bring to the event?
5) How do I know if my shoes will scuff the court?
6) How will I receive updates?
7) Is there mobility assistance for those ringing?
8) Are their mobility assisted seating options available?
9) Is my registration/ticket transferrable? or Can I update my registration information?
10) What if I need extra stadium entry tickets for family and friends after I have placed my order?
11) What if I have season tickets to the Dallas Mavericks?
12) Can I take a camera on the court?
13) What if I didn’t get a welcome text message for this event?
14) What if I leave something in my car? or Can I leave the arena and come back in later?
14) What if I lose my ticket?
14) Will there be a place to store handbell cases during the game?


What should I wear to this event?

Ringers: You will wear the event t-shirt that you will pick up at check-in. Remember to wear comfortable soft-soled closed-toed closed-heeled shoes as you will be standing during rehearsals and walking on the basketball court as part of this event. Shoes with cleats, heels, or wheels are not permitted as they will cause damage to the court. Shoes that will scuff the court will not be permitted. You can wear any color gloves you like or not wear them at all. You are welcome to wear blue denim jeans or khaki trousers (no shorts).

We ask that all clothing be clean and free from holes.

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Is there an age limit to enter the event?

Ringers under 18 must have a parent, legal guardian, or chaperone accompany them to the designated meeting location (Section 109) prior to rehearsal. Parents, legal guardians, and chaperones much have their own ticket to enter the arena. Parents, legal guardians, and chaperones are not permitted in rehearsal, pre-game, or performance areas unless they are registered as a ringer.

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What are my parking options at the event?

Over 5,000 parking spaces are available for American Airlines Center guests. The majority of these parking spaces are conveniently located within two blocks of American Airlines Center. In addition, there are over 3,000 parking spaces to the south and east of American Airlines Center within easy walking distance. Parking lots open two hours prior to the start of each event and remain open until two hours after the end of each event.

Click here for more information and to purchase parking.

Pro Tip: While there are no-cost parking options, most lots close to the stadium will charge for parking. This fee is in addition to any registration costs for the event, and all fees are controlled by the lot owners.

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What can/can’t I bring to the event?

Please bring all handbells required for your participation. Music stands will not be allowed on the court. Area 9 and the Dallas Mavericks will not be providing any equipment for this event.

American Airlines Center, the Dallas Mavericks, nor Area 9 assume any responsibility or liability in the event of damage to or loss of any equipment. Area 9 recommends that you have your equipment adequately insured.

Firearms or weapons of any type are strictly prohibited at this event by the arena.

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How do I know if my shoes will scuff the court?

Draw a line with the heel of your shoe on a piece of plain white paper and examine the paper for a marking. If you do not see a mark, you have nonmarking soles (scuff free). If you see a mark on the paper, please find a different pair of shoes for this event.

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How will I receive updates?

We will provide all ticket holders with major updates via e-mail and updates here on the event website. Those registered as a ringer will get a few additional updates and reminders via e-mail. We have a text message system in place to help us communicate with everyone the day of the event.

Pro Tip: If you are registering a group of people, please remember to provide each individual’s preferred personal e-mail address and personal mobile phone number so they can receive any updates directly in their inbox and on their mobile device.

(Standard text messaging rates apply; see carrier for details)

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Is there mobility assistance for those ringing?

Unfortunately, there is not for this event. The areas of the arena for which we have been cleared do not include elevator or handicap ramp access. All ringing participants must be able to walk up and down concrete stairs, concrete utility ramps, and on wooden surfaces. Personal assistance of any kind will not be available for this event.

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Are their mobility assisted seating options available?

Based on the sections in which we have seats, there are no mobility or handicap seating options.

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Is my registration/ticket transferrable? or Can I update my registration information?

Family & Friends: You can certainly transfer your ticket to anyone. please notify Area 9 of any transfers.

Ringers: You can transfer your ticket and t-shirt to anyone you wish; please notify Area 9 of any transfers. You will not be able to alter the t-shirt size after February 14, 2018 (see Event T-shirts page for more details).

Remember that all sales are final.

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What if I need extra game tickets after I have placed my order?

You can purchase additional game tickets here on the Area 9 website. Please know that we cannot guarantee that you will be seated with your group when tickets are purchased individually.

Those wishing to sit together as a large group must place one order for all tickets in that group. Please adjust your group registration process accordingly.

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What if I have season tickets to the Dallas Mavericks?

Please contact Area 9 if you need to register for this event and use your season tickets. At this time, there is no online registration option for those with season tickets.

Family and friends wishing to utilize their season tickets may do so without registering with Area 9.

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Can I take a camera on the court?

No. The National Basketball Association (NBA) prohibits the use of audio or video recording of any kind while on the court.

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What if I didn’t get a welcome text message for this event?

We have you covered. Please click the button below to sign up. Remember to select the proper group – Fam & Friend or Ringer – so we send you the correct updates.

All event text messages are not sent from a mobile device but from a secure online platform. We are unable to timely respond to any questions texted to us.

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What if I leave something in my car? or Can I leave the arena and come back in later?

New Arena Policy Effective 2017-2018 Season:
Re-Entry is not allowed at any event at the American Airlines Center. For certain situations, such as medical needs, re-entry can be approved by the Guest Services Supervisor at the door.na.

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What if I lose my ticket?

We will provide the box office of American Airlines Center a list of everyone who purchased a game ticket through Area 9 so they can re-issue your exact ticket. Please make sure to have a photo ID with you when requesting a re-printed ticket.

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Will there be a place to store handbell cases during the game?

Yes! The Mavericks have informed us that we will have a dedicated storage area for all handbell cases and personal items while performing. You will also be able to store handbell cases in this space during the game itself as the arena does not allow re-entry after you exit. A Mavericks’ staff member will meet you at Section 109 after the game to provide access to the storage room to collect any stored cases prior to your departure.

American Airlines Center, the Dallas Mavericks, nor Area 9 assume any responsibility or liability in the event of damage to or loss of any equipment. Area 9 recommends that you have your equipment adequately insured.

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Register Today


Area 9 and the Dallas Mavericks’ organization reserve the right to cancel this event. Area 9 reserves the right to return registrations prior to the deadline if capacity is reached.

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